Terms of Service

Welcome to Busy Software Nepal, operated by A.N. Tech Solution. These Terms of Service ("Terms") govern your use of busysoftwarenepal.com and our related demo, pricing, licensing, implementation, support, renewal, training, VAT billing and IRD billing assistance services. By using our website or requesting our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Website and Service Purpose

busysoftwarenepal.com provides information about BUSY software products, editions, features, pricing guidance, cloud access, mobile app, VAT billing, online billing, IRD e-Billing, implementation, customization, training, renewal and support services in Nepal.

• You may use this website to learn about Busy Software Nepal, request a demo, ask for pricing, contact support or request renewal and implementation assistance.
• You agree to provide accurate information when submitting forms, requesting quotes, asking for support or purchasing any product or service.
• You must not misuse the website, submit false information, attempt unauthorized access, disrupt service, copy website content unlawfully or use the website for illegal activity.

2. BUSY Software Ownership and Role

BUSY software, related trademarks, logos, product names, software rights and intellectual property belong to their respective owner, vendor or authorized rights holder. A.N. Tech Solution provides sales assistance, implementation, support, renewal, training, consulting and related services for BUSY software in Nepal as applicable to our business relationship and authorization.

Your use of official BUSY software, cloud services, mobile apps, license activation, updates, vendor portals or connected services may also be governed by official BUSY/vendor terms, privacy policies, license agreements and subscription rules. If there is a conflict between vendor software terms and our website/service terms, vendor terms may apply to the software product itself.

3. Quotes, Pricing and Availability

• Website pricing, feature descriptions, offers and package information are provided for general guidance and may change without prior notice.
• Final pricing depends on edition, users, license type, cloud or mobile requirements, add-ons, implementation scope, customization, training, renewal status, taxes and vendor policy.
• A price is final only when confirmed through an official written quote, proforma invoice, tax invoice or agreement from A.N. Tech Solution.
• VAT, taxes, government charges, bank charges, payment gateway charges or other applicable fees may be charged separately unless clearly stated otherwise.

4. License, Renewal and Cloud Services

• Software license activation, renewal, cloud access, mobile app access and add-on services may be governed by vendor terms, subscription conditions, activation rules and applicable service plans.
• Renewal reminders are provided as a customer service, but you are responsible for renewing licenses, cloud services, AMC or support plans before expiry.
• Access to some features, updates, cloud services, IRD e-Billing functions or vendor support may depend on an active license, subscription, renewal or support plan.

5. Implementation, Support and Training

• Implementation, support, customization, migration, training and IRD billing setup services are provided according to the agreed scope, quote, service plan or written communication.
• Support may be limited to active customers, valid licenses, active AMC, active renewal, agreed service hours and the specific scope purchased.
• Custom reports, integrations, data migration, branch setup, payroll setup, IRD configuration, cloud setup or advanced consulting may require separate charges.
• Timelines depend on customer cooperation, data readiness, system access, internet availability, vendor response, third-party systems and the complexity of the requirement.

6. Customer Responsibilities

• You are responsible for providing correct business, company, PAN/VAT, IRD, billing, accounting, inventory and user information.
• You are responsible for checking invoice formats, tax setup, VAT reports, IRD compliance requirements, accounting entries and data accuracy with your accountant, tax consultant or authorized professional.
• You are responsible for maintaining backups, protecting passwords, controlling user access and using the software according to applicable laws and vendor terms.
• We may assist with setup and guidance, but final responsibility for tax filing, statutory compliance, data accuracy and business decisions remains with you.

7. Account, Access and Data

• If you are given access to any software, cloud system, support portal or vendor account, you are responsible for keeping login credentials confidential and controlling access within your organization.
• You remain responsible for the business data, accounting records, inventory data, tax data and documents entered into or imported into the software.
• For support, migration, implementation or troubleshooting, you may choose to provide data, remote access, screenshots or files to us. You are responsible for ensuring you have authority to share that data and for removing information you do not want reviewed.
• We may use customer data only as needed to provide agreed services, support, implementation, migration, training, renewal or legal/accounting record keeping, subject to our Privacy Policy.

8. Payments, Cancellations and Refunds

• Payment terms will be stated in the quote, invoice or written communication.
• Software licenses, renewals, cloud subscriptions, activation fees, implementation services, customization, training and support services may have different cancellation and refund rules.
• Once a license is activated, renewal is processed, cloud service is provisioned, vendor order is placed, or service delivery has started, refunds may be limited or unavailable unless agreed in writing.
• Any approved refund, adjustment or credit will be handled according to the specific case, vendor policy, service status and applicable law.

9. Promotional and Service Communications

By submitting an inquiry, requesting a demo, asking for pricing, purchasing a service or contacting us for support, you agree that we may contact you by phone, email, SMS, WhatsApp or similar channels for service responses, quotations, demos, renewal reminders, support updates, product information and related offers. You may opt out of promotional messages, but important service, billing, renewal or support communications may still be sent.

10. Prohibited Use

You agree not to use our website or services for unlawful activity, fraud, spam, harassment, unauthorized software copying, license misuse, reverse engineering, security attacks, data scraping, impersonation, false submissions or any activity that violates applicable law, vendor terms or third-party rights.

11. Website Content and No Guarantee

We try to keep website information accurate and updated, but we do not guarantee that all content, pricing, screenshots, features, tax information, IRD information or product availability is always complete, current or error-free. You should confirm final product details, legal requirements, pricing and service scope with our team before making a purchase decision.

12. Third-Party Services

Our services may involve third-party software, vendor systems, hosting platforms, cloud services, payment providers, email, analytics, WhatsApp, remote support tools or government/IRD systems. We are not responsible for downtime, policy changes, technical issues, data handling or service changes by third-party providers.

13. Privacy

By using our website or services, you agree to our Privacy Policy, which explains how we collect, use and share your information.

14. Limitation of Liability

To the maximum extent permitted by law, A.N. Tech Solution shall not be liable for indirect, incidental, special, consequential or business losses, including loss of profit, data loss, tax penalties, compliance issues, business interruption or damages caused by misuse, incorrect data, customer-side errors, third-party systems, vendor limitations or circumstances outside our control.

15. Suspension or Refusal of Service

We may refuse, suspend or stop providing website access, support or services if we believe there is misuse, non-payment, abusive behavior, illegal activity, license violation, security risk, false information or breach of these Terms.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with the effective date shown above.

17. Contact Us

If you have questions about these Terms, please contact us.