Privacy Policy

Busy Software Nepal is operated by A.N. Tech Solution ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store and share information when you visit busysoftwarenepal.com, request a demo, contact us for pricing, or use our remote support, renewal, implementation, training, VAT billing or IRD billing related services.

By using this website or submitting your information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not submit personal or business information through this website.

1. Information We Collect

• Contact information: Your name, phone number, email address, company name, location and message when you submit a contact form, request a demo, ask for pricing, or contact us by phone, email, WhatsApp or social media.
• Business and service information: Details related to your accounting, billing, inventory, VAT, PAN/VAT registration, IRD e-Billing setup, license, renewal, training, support or implementation requirements.
• Website usage information: Basic technical information such as IP address, browser, device type, pages visited, referral source, approximate location and interaction data collected through hosting, analytics or security tools.
• Communication records: Messages, support requests, quotations, invoices, service notes and other records needed to respond to your inquiry or provide agreed services.

2. How We Use Your Information

• To respond to inquiries: We use your information to answer questions about Busy Software Nepal, product editions, pricing, demos, implementation, support, renewal, training and IRD billing setup.
• To provide services: We use business and contact details to prepare quotes, configure software, coordinate license activation, provide support, conduct training, manage renewals and assist with VAT or IRD billing workflows.
• To improve our website and service: We may analyze website usage and inquiry trends to improve content, user experience, marketing, service quality and customer support.
• To communicate with you: We may send service updates, renewal reminders, support responses, demo follow-ups, product information or promotional messages related to Busy Software Nepal and A.N. Tech Solution services.
• To meet legal and business requirements: We may use information for invoicing, accounting, tax, fraud prevention, dispute handling, record keeping and compliance with applicable laws.

We may combine information collected through the website with information you provide by phone, email, WhatsApp, in person, social media or during support interactions so we can better understand your requirements and provide relevant service.

3. Sharing Your Information

• Internal team and service staff: We may share information with our sales, implementation, support, renewal, training and accounts teams as needed to serve you.
• BUSY/vendor or partner systems: When required for license activation, renewal, support, cloud access, implementation or warranty-related work, we may share necessary customer, company, license or contact details with the relevant software vendor, distributor, partner or authorized system.
• Service providers: We may use trusted providers for website hosting, analytics, email, forms, WhatsApp communication, payment processing, data storage, CRM, security or customer support.
• Legal compliance: We may disclose information if required by law, tax authorities, courts, regulators, government agencies or valid legal requests.

We do not sell or rent your personal information as a customer list. Where your information is shared with BUSY, vendor systems, distributors or third-party service providers, their own privacy policies and terms may also apply.

4. Remote Support

When you request remote support, we may use our branded support application or another remote-support tool agreed with you. For a one-time attended session, you open the tool and provide the connection ID, temporary password, approval or other access details it requires. Downloading or opening a tool alone does not authorize our technician to access your device. We connect only for the support you request. We do not ask you to enable unattended access or enroll your device in a management system as part of a one-time session.

• What our technician can access: During an active remote-control session, the technician may see your screen, control the keyboard and mouse, and encounter information visible in open applications, including accounting, customer or financial data. Please close information unrelated to your support request before connecting. We may change settings or files as needed to resolve the issue you have authorized us to address.
• Clipboard and files: If enabled in the application, clipboard sharing can exchange copied text or other clipboard content between devices, and file transfer can let the technician upload or download files. You can disable these permissions in the application. We will limit access to files needed for the requested support and ask before transferring files; copies you authorize us to keep may be retained as support records under Section 9.
• Session recording: We do not record one-time support sessions as a routine step. If a recording is needed for a specific support purpose, we will explain that purpose and ask for your agreement before recording. A recording may capture anything shown or heard during the session and will be handled as a support record under Section 9.
• How access ends: You can end an attended session by disconnecting and closing the support application. For a portable tool without a background service, closing it stops incoming access until you reopen it. We do not retain temporary session passwords in our support notes. If a tool is installed as a background service or configured for unattended access, it may remain reachable after its window closes; we will explain and obtain your separate approval before setting that up.

Remote-support software may be provided by a third party that operates connection, signalling or relay services and may process connection details or diagnostic logs under its own privacy policy. The technical protections and data handled by that provider depend on the tool used; we will tell you which tool to use so you can review its privacy information before connecting. We may keep the details of your request, work performed and any files or recordings you agree to provide as described in this policy.

5. Data Security

We use reasonable technical and organizational measures to protect your information. However, no website, email, internet transmission or storage system can be guaranteed to be completely secure. You should avoid sharing passwords or highly sensitive information through unsecured channels unless specifically requested through an agreed support process.

6. Cookies, Analytics and Advertising Tools

Our website may use cookies, analytics scripts, tracking pixels, local storage or similar tools to understand website performance, improve content, remember preferences, measure marketing activity and show more relevant advertising. These tools may collect information such as pages visited, links clicked, referral source, device, browser and approximate location.

You may control cookies through your browser settings, but some parts of the website may not work as expected if cookies are disabled. Third-party advertising or analytics providers may process information according to their own policies.

7. Your Rights

• Access and correction: You may request access to or correction of your contact and business information held by us.
• Deletion: You may request deletion of your information, subject to legal, tax, accounting, contractual, support and legitimate business record requirements.
• Communication preferences: You may ask us to stop sending promotional messages. We may still send necessary service, support, billing or renewal-related communications.

8. Promotional Communications and Opt-Out

If you request a demo, download, quote, support or service information, we may contact you by phone, email, SMS, WhatsApp or similar channels about your inquiry, product updates, renewals, offers or related services. You can ask us to stop promotional communications at any time by contacting us. This will not stop important service, billing, renewal, license, support or administrative messages.

9. Data Retention

We keep information for as long as needed to respond to inquiries, provide services, manage renewals and support, meet legal or tax obligations, resolve disputes and maintain business records. Retention periods may vary depending on the type of information and service relationship.

10. Third-Party Links

busysoftwarenepal.com may include links to third-party websites, software vendors, payment providers, social platforms or communication tools. We are not responsible for the privacy practices or content of those third-party services.

11. Public Comments, Reviews and Shared Content

If you choose to post reviews, testimonials, comments or other information in public areas, social media or review platforms, that information may become public. Please do not share confidential business, tax, login or financial information in public areas.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on this page with the effective date shown above.

13. Contact Us

If you have any questions, please contact us at: